Help, made human

Questions, clearly answered.

From choosing your first style to caring for a favourite, start here—or ask our concierge for personal guidance.

01

Choosing your style

How do I choose the right wig?

Begin with the expression you want, then compare face framing, length, color, construction, cap fit and care. The Style Finder can narrow a collection without storing your questionnaire answers.

What should a first-time wearer consider?

Prioritise comfortable fit, a realistic care routine and a style you feel ready to wear. Read the attributes on the individual product page before deciding.

Can I compare human hair and synthetic options?

Yes. Compare appearance, styling flexibility, maintenance, climate, frequency of wear and budget. Material is a product attribute rather than a shopping identity.

02

Fit & first wear

How do I measure for cap size?

Use a soft tape around the hairline, front to nape, ear to ear and temple to temple. Follow the product size chart because sizing can vary by construction.

What if my style does not feel secure?

Stop wearing it if it feels painful or unstable. Recheck adjustment points and size guidance, then contact customer care before modifying the product in a way that could affect return eligibility.

03

Care & styling

How often should I wash my wig?

Frequency depends on material, wear, styling products and environment. Follow the product-specific instructions and avoid overwashing.

Can I use heat styling tools?

Only when the specific product says heat styling is supported, and never above its stated temperature. When uncertain, do not apply heat.

How should I store it?

Gently detangle, allow it to dry fully, then store it on an appropriate stand or in protective packaging away from heat, humidity and direct sunlight.

04

Orders & delivery

How can I track my order?

When fulfillment marks an order as dispatched and provides tracking, it appears in the shipping email and your account order details.

Which delivery services are available?

Services, rates and estimates depend on destination and active carrier integrations. Checkout shows methods returned for the entered address.

Will I pay duties or taxes?

Taxes and import charges depend on destination and store configuration. Review the checkout total and international delivery policy before placing the order.

05

Returns & support

Can I return a product after trying it on?

Eligibility depends on the published returns policy, hygiene requirements, item condition and local law. Review the live policy before removing tags, altering or styling the product.

How do I contact SMILCO after my order?

Use your account support area or the store contact channel and include the order number. Customer care can guide fit, care, delivery, returns and product issues.

Still deciding?

Talk to someone who understands the details.

For product selection, have your measurements and preferred style ready. For order support, include the order number.

A New Expression, Delivered

Collection launches, styling inspiration and beauty stories, thoughtfully delivered.